The Lactation Lounge Loyalty Rewards Terms & Conditions

1. General

By joining The Lactation Lounge loyalty rewards program, you agree to these terms and conditions. Lila Jasmine reserves the right to update or modify these terms at any time without prior notice.

2. Eligibility

• Open to all customers with a valid account on www.lilajasmine.co.nz.
• Participation is free - no purchase is required to join.
• Limited to one account per person.

3. Earning Milk Drops

• Customers earn 1 Milk Drop per $1 spent on full-priced, one-time purchases [excludes subscription orders, discounted bundles, and gift cards].
• Points are calculated based on the subtotal after discounts, before tax and shipping.
• Bonus point promotions may be offered at Lila Jasmine’s discretion.
• Points are non-transferable, non-refundable, and have no cash value.

4. Redeeming Rewards

• Rewards are only valid on full priced, one-time purchases.
• Minimum spend applies when redeeming rewards:
  • Free Shipping: 50 Milk Drops, min spend $26.99
  • $15 Off: 100 Milk Drops, min spend $50.00
  • Free Box of Bars: 125 Milk Drops, min spend $26.99
• Only one reward can be used per order.
• Rewards cannot be applied to past purchases.

5. Exclusions & Limitations

• Loyalty rewards cannot be used on:
  • Subscription orders
  • Discounted bundles
  • Sale items or gift cards
  • Shipping costs, taxes, or other fees
• Points are earned on the order total after discounts and before shipping/taxes.
• If an order is returned or refunded, the corresponding points will be deducted from the account.

6. Expiration & Account Management

• No expiration date on earned points or redeemed rewards.
• Lila Jasmine reserves the right to adjust point balances in case of errors, suspected abuse, or fraudulent activity.

7. Program Changes & Termination

• Lila Jasmine may modify, pause, or discontinue the loyalty program at any time without liability.
• If the program is discontinued, customers will have 30 days to redeem their rewards before points are forfeited.

8. Want Even More Perks?

Join our Community Brand Ambassador Program! If you love Lila Jasmine and want to share it with your community, earn perks, and be part of something special, check out our Community Brand Ambassador Program.

Need Help?
For any questions regarding your Milk Drops balance, redemption, or account issues, please contact us at hello@lilajasmine.co.nz 

Happy shopping & thank you for being part of The Lactation Lounge!